The legalities

The Soul Project – Privacy Policy

Last updated: 24.01.2026

At The Soul Project (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information with care, respect, and transparency.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, app, services, programs, and community spaces (collectively, the “Services”).

1. Our Commitment to Privacy

We take your privacy seriously.

  • We do not sell, rent, or trade your personal data

  • We only collect information that is necessary to provide and improve our Services

  • We take reasonable steps to protect your information from misuse, loss, or unauthorised access

Your trust matters to us.

2. Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Account or login details

  • Payment or subscription information (processed securely via third-party providers)

  • App usage data (such as pages viewed or features used)

  • Communications you send to us or share in community spaces

We do not intentionally collect sensitive personal information unless you voluntarily provide it.

3. How We Use Your Information

We use your information to:

  • Provide access to the app, content, and Services

  • Manage your account and subscriptions

  • Communicate with you about updates, features, or support

  • Improve the quality, performance, and experience of the Services

  • Maintain a safe and respectful community environment

  • Meet legal and regulatory requirements

We only use your data for purposes aligned with The Soul Project’s mission and services.

4. Health & Wellbeing Information

Any health or wellbeing-related information shared by you is provided voluntarily and used solely to support your experience within The Soul Project.

We do not provide medical advice, and we encourage you to avoid sharing sensitive personal health information in public or community spaces.

5. Third-Party Services

We may use trusted third-party services to support the operation of our Services, including:

  • Payment processors

  • App hosting platforms

  • Email or communication tools

  • Analytics providers

These third parties only access your information where necessary and are required to maintain appropriate privacy and security standards.

We are not responsible for the privacy practices of external websites or services linked from our platform.

6. Data Security

We take reasonable steps to protect your personal information through:

  • Secure systems and platforms

  • Access controls and authentication measures

  • Limiting access to authorised personnel only

However, no system can be guaranteed 100% secure, and you acknowledge that you use the Services at your own risk.

7. Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data (subject to legal obligations)

  • Opt out of non-essential communications

To exercise these rights, please contact us using the details below.

8. Community Spaces & User Content

If you choose to participate in community areas, forums, or discussions, please be mindful that information you share may be visible to other members.

We encourage respectful sharing and remind you not to disclose sensitive personal information publicly.

9. Cookies & Analytics

We may use cookies or similar technologies to:

  • Improve user experience

  • Understand how the Services are used

  • Enhance performance and functionality

You can manage cookie preferences through your browser settings.

10. Children’s Privacy

The Soul Project is not intended for children under the age of 18 without parental or guardian consent.

We do not knowingly collect personal information from children.

11. International Users

If you access the Services from outside Australia, you acknowledge that your information may be processed and stored in Australia or other jurisdictions where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at:

📧 hello.thesoulproject@gmail.com